We make every effort to prevent shipping damages. Please inspect your package upon receipt and have the driver make note of any damage or mishandling. If there is damage to the product upon delivery, please refuse the shipment. Loss or Damage must be reported to us within 24 hours of delivery by calling 1-800-838-1812.
If your package was delivered via specialized oversize freight carrier on a Friday past 5pm, you must contact the shipping company to alert them of damage. Please keep all packaging materials and paperwork for your shipment and damage claim. If your item is in-stock and available a replacement will be sent and you will be notified with shipping and tracking information. Please note that exchanges for a product damaged in shipping are for the same model only.